Administrators x 2
Trentham area, Stoke on Trent
Permanent Opportunity
Due to expansion,
Our client a successful independent progressive business are looking for two Administrators to join their team within the office environment
Excellent environment and team
Up to £25k – depending on experience
The Role:
Working within a small team of Administrators you will be supporting with vehicle leasing administration and documentation checking
Liaising with dealerships to achieve better delivery dates and resolve and challenges (for example if a vehicle arrives damaged)
Processing contracts and finance documents
Speaking to customer and helping them sign their documents and provide proof of ID and address
Answering customer queries and manging the telephones (answering customer calls / transferring people)
Using multiple systems
Looking after customer queries
Liaising with the sale team and finance companies to help customers extend and amend their contracts
Taxing vehicles
Chasing suppliers for updates and information / data
Heavily telephone based - ability to handle high call volumes
Happy to be on the phone, speak to customers / suppliers and deal with challenging conversations
Organising deliveries of new vehicles
Coordinating deliveries and collections
Dealing with challenging customers on the telephone (for example if their car is delayed or cannot be delivered)
Need the ability to handle difficult customers – example: if a delivery fails customers can be left with no transport
Skills and Attributes required:
Attention to detail is key
IT skills (Microsoft Office, Outlook, database management, CRM’s)
Problem solving skills
Personable
High attention to detail
Robust
Ability to multi-task
Work under pressure
Must drive
The Hours:
Monday – Friday
8.45am – 5.30pm (1hr for lunch)
£25k
Gym membership at Nuffield Stoke
28 holidays (inc bank holiday)