Assistant Centre Manager
Widnes
Excellent Permanent Opportunity
Up to £27k
Plus benefits, Commission, Clothing Allowance, Health Care Package, Pension, Free Parking
The Role:
To join an Award Winning team who strive to provide the very best in customer service within a serviced office business
Due to expansion to this newly created team, we are looking for a hard working individual, who takes pride in their work and support to customers
Working in a business centre you will have responsibility for providing a consistently high standard of customer care to the internal and external clients, being an ambassador of the business
Day to day supervision of the business centre operation and team, focusing on the company’s Mission of providing high quality customer service and revenue generation
Supporting the Centre Manager to ensure the centre maintains profitability and occupancy particularly in the services and meeting and conference room products
The main emphasis of this role is ensuring the centre runs efficiently and cost effectively whilst providing the highest levels of customer service on a day to day basis
This will be achieved through effective co-ordination of the team
The Assistant Centre Manager has a key role to play within the centre’s operation
Having responsibility for supervising the team under the direction of the Centre Manager
This will be through directing and delegating of daily tasks and activities of Service Co-ordinators
As this is mainly a hands-on role, the close working relationship with the team and clients will be key to the success of this role and the centre
The ability to supervise, coach and develop the team is important for the efficient running of a profitable centre, therefore the ability to communicate effectively at all levels is essential
Focusing on sales and marketing of the centre, you will be required to take active part in the sales process, which includes completing views and supporting the business development functions
Skills and Attributes required:
Experience of leading a team, supervisory skills, office experience
Proven experience of coaching and developing a team
Telecomms experience is desirable, technical ability able to provide support to new customers with the set up of their phones on arrival
Able to troubleshoot connection issues, internet issues so excellent IT knowledge is essential
A very busy role and varied, a flexible approach and willingness to be proactive and involved
Able to work well under pressure
A high standard of personal presentation
Effective, articulate communication, providing first-line customer care on a daily basis, representing all of the clients that use the centre
A team player who takes pride in their work and customer service support
Excellent customer service skills
Able to problem solve and deal with people at all levels
Accurate, attention to detail, numeric
Excellent IT skills
The Hours:
37.5 Hours per week
Monday to Friday
Between the hours of 8am and 5.30pm