Inbound Customer Service Advisor
Hanley
28th April 2025 Start Date
Temporary probation period Leading Permanent
Basic Salary £23,809.50 + Commission up to £38k
Free parking
Accessible location
Private medical insurance
Wellness programmes
Company pension
Employee discount
The Hours:
Monday to Thursday 10am – 6pm or 11am – 7pm
Friday 9am – 5pm
With half an hours lunch each day
Every other Saturday 9-4 With half a day RDO in the week additional hours paid as overtime
The Role:
Due to expansion we are working in partnership with our successful fine collectables company
We are looking to recruit an individual that can support customers with their product enquiries through inbound and outbound enquiries, the opportunity offers permanent roles with an excellent environment, ongoing support and training
Dealing with existing Clients who haven’t purchased over 6months
Answering inbound customer calls within the contact centre during peak seasons
Retaining Business to a high quality
Thinking outside the box to prevent customers from cancelling orders
Providing first opportunity resolution to customers
Updating and maintaining our customer accounts in accordance with our policies and procedures
Managing customer accounts and building a large client base by effectively using the dialler and leads provided
Providing a broad knowledge of products to customers
Identifying opportunities for sales through service
Utilising negotiation techniques when handling return requests
Multi-tasking calls and administration duties
Updating administration sheets in accordance with business requirements
Complying with OFT procedures within call audits
Making sure, all KPI’s are achieved and sales targets are hit not only as an individual but also as a team
Skills and Attributes:
Experience of working over the phones with customers with a pro-active approach
Good Communication Skills
Excellent Listening Skills
Results-Driven
Able to Work as a Team
Ability to Work in Fast-Paced Environment
Ability to Work Under Pressure
Efficient in day-to-day role
Polite and professional at all times both with internal and external customers
Flexible to change in accordance with the business requirements